Contact Centre Agent Job | Emirates Group Careers 2023

If you’re interested in joining our teams of pilots, engineers, cabin crew, or dnata’s travel and air services, browse our current openings and discover what it’s like to work for a vibrant, multicultural company.

Are you seeking for a position at a global airline where you may advance professionally and further your career? There are prospects for you if you enjoy travelling and communicating with clients and coworkers from all around the Emirates network.

Emirates Group Careers In Dubai UAE 2023

The Emirates Group is committed to hiring UAE citizens. It is an investment that will support the expansion of our company in a setting that values cooperation, fidelity, and dedication to growth and success.

About Emirates Group Company In UAE

The Emirates Group (Arabic: مجموعة الإمارات) is a state-owned Dubai-based international aviation holding company headquartered in GarhoudDubaiUnited Arab Emirates, near Dubai International Airport. The Emirates Group comprises dnata, an aviation services company providing ground handling services at 126 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 150 destinations across 6 continents, operating a fleet of over 250 wide-bodied aircraft. The airline has 170 aircraft on order worth US$58 billion.[citation needed] The Emirates Group has a turnover of approximately US$28.3 billion and employs over 105,000 employees across all its business units and associated firms, making it one of the biggest employers in the Middle East. The company is wholly owned by the Government of Dubai directly under the Investment Corporation of Dubai and as part of Dubai Inc.
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What is recruitment fraud?

We have learned that some persons and groups unaffiliated with the Emirates Group are contacting people by phone, email, or other means in order to offer them fake job opportunities inside the Emirates Group. To move the application through, these people and organisations could ask you for personal information or money. Therefore, we advise against ever including your bank account or credit card information in a job application.

Contact Centre Agent 
Full Time
Dubai, United Arab Emirates

Job Description:

A- Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
B- Identify customer needs through rapport building, actively seeking out sales opportunities, and promoting all Emirates-related products.
C- Issue Emirates tickets to customers ensuring their request is met and offering them tailor-made travel solutions.
D– Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.


A- Customer and sales orientation to provide excellent service and close any sales opportunity.
B- Good listening and communication skills.
C- Fluency in English and one of the languages listed below is a must: Arabic/Czech/French/German/Italian/Japanese/Mandarin/Polish/Portuguese/Russian/Spanish
D– PC-based skills to operate Windows packages (Microsoft Word/Excel/E-mail).
E– Customer Service or Call Centre: 1+ year
F– Experience in Contact Centre/Hospitality industry preferred.
G– 10 Years of schooling or equivalent

Emirates Group Jobs – UAE

TitleContact Centre Agent Job | Emirates Group Careers 2023
Hiring OrganizationEmirates Group
Job LocationDubai, United Arab Emirates
Date PostedMar/11/2023
Base SalaryAED
Employment TypeFull Time
Valid ThroughDEC/31/2023
Job Data

Disclaimer *This Job was Originally Posted on the Emirates Group Careers Site

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