CRM Manager Job In Dubai | IKEA UAE

Job Description:

Co-operating and influencing the commercial team, the CR team and other support functions to ensure that they understand the customer’s perspective when implementing new solution and evaluating exiting ones.
Knowing the local market and working with the commercial team to support commercial activities, which will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers’ needs?
Having in place service agreements with external providers, ensuring these are clearly communicated and priced in store, which support sales. Ensure they deliver a standard of service that contributes to making the IKEA store first choice for home furnishings.
– lead and manage the team and work with colleagues to understand our local competitor service offers, our customers’ shopping behaviours and their living situations, and use these insights to improve our customers’ shopping experience.
– The priority is to work with the team to secure an easy buying process that will make it easy and convenient for our customers to shop at all times throughout the day and encourage repeat visits to the store.
– Ensure all the IKEA shopping tools are in place, in the right quantity and functioning effectively.
– Always look at our store through the eyes of our customers and walk the shop floor during different times throughout the trading day. To use this opportunity to talk to co-workers, giving input and encouraging their feedback.
– To regularly meet with our customers to learn from their experiences, ideas and views in order to improve the home to home shopping experience.
– Analyse feedback from our customers and work with my team and other functions to make improvements to our customers’ shopping experience by securing an easy buying process throughout the store


High School/Trade School Graduate.
3 to 5 years in a similar role.
Strategic Planning and Analytical Skills, Effective Communication, Excel competence.
– Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking.

About IKEA:

IKEA is a Swedish-Dutch multinational conglomerate based in the Netherlands that designs and sells ready-to-assemble furniture, kitchen appliances, decoration, home accessories, and various other goods and home services.


TitleCRM Manager Job In Dubai | IKEA UAE
Hiring OrganizationIKEA
Job LocationDubai, United Arab Emirates
Date PostedDec/16/2022
Base SalaryAED
Employment TypeFull Time
Valid ThroughJan/15/2023
Job Data
Customer Relations Manager Job IKEA UAE 16 Dec 2022
Customer Relations Manager Job IKEA UAE 16 Dec 2022

Disclaimer *This Job was Originally Posted on The IKEA Careers Site.

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