Job Description:
– Provide outstanding services to our customers & managing sales orders from customers across the Gulf.
– Processing and Supply of orders in a timely and efficient manner to Government Institutions and Distributors in the Gulf markets.
– Updates & follow up on order status & shipping details for the weekly estimates while keeping all customers informed
– Identification of potential supply problems in supply chain, development and implementation of necessary preventive and corrective actions.
– Acknowledgement and response to customer complaints by recording and tracking of complaints in QTS.
– Proper invoicing in line with the company compliancy policies and revenue recognition rules.
– Support with serialization mandate ensuring the shipments moving our to UAE / Bahrain & Kuwait are compliant.
– Management of a Customer Sales Order from receipt until product delivery through a streamlined and competent process flow (including pricing set up, preparation of required shipping documents, invoices, credit notes, import permits, SAP systems execution, alignment with IO CS colleagues etc.).
– Ensure smooth delivery to customer and address any challenges faced.
– Management of Key stakeholders- Institutional Customers, Distributors, Forwarders, IO CS colleagues, Internal Stakeholders (particularly Demand Planning, Key Account Managers, Finance), Third Party Service Provider(s) and Government Authorities (Customs, Ministry of Health, Hospitals, as required).
Skills:
– Bachelor’s degree (degree or certification in supply chain preferred)
– Working experience with ERP / SAP systems
– Experience in cross-functional work
– PC skills (Windows, Microsoft Office, Word, Excel and PowerPoint)
About Transguard Group:
Launched in Dubai in early 2017, Transguard Living offers home maintenance, cleaning and moving services in Dubai. As the first dedicated home services company to provide support across the UAE, we offer a comprehensive suite of services to individuals, landlords, property developers and real estate agents.
Transguard Group Jobs – UAE
| Title | Customer Service Coordinator Job In Dubai |
| Hiring Organization | Transguard Group |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Feb/18/2023 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Through | April/25/2023 |
Disclaimer *This Job was Originally Posted on The Transguard Group Careers Site.
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